See what Eltharyon has to say about this topic.

Posted by Elsa 6 years ago

Please use this thread to report:
  1. General server issues
  2. Black Screen when zoning or logging into the game
  3. Error Message when trying to login

Please provide us with the following information:
  • Character name
  • In-game location (ie. which zone you were in and/or zoning to when experiencing the issue)
  • Are you stuck on the connecting screen, character selection screen or login screen?

Posted by Eltharyon 3 years ago (Source)

Hey everyone,

we're currently investigating why some portion of the player base (seems to be mostly players connecting from the United States and Canada) is experiencing these network issues at this time.

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