Posted by Elsa 4 years ago
Please use this thread to report:
Please provide us with the following information:
- General server issues
- Black Screen when zoning or logging into the game
- Error Message when trying to login
- Character name
- In-game location (ie. which zone you were in and/or zoning to when experiencing the issue)
- Are you stuck on the connecting screen, character selection screen or login screen?
Posted by Eltharyon 2 years ago (Source)
we're currently investigating why some portion of the player base (seems to be mostly players connecting from the United States and Canada) is experiencing these network issues at this time.