See what Korn has to say about this topic.

Posted by Korn 3 months ago (Source)

Update 4

Hi all,

here is another update on the matter:

1. We have been in contact with various ISPs about the routing issues. This seems to have helped for some users.

2. We are still actively working on our datacenter change. With such a datacenter change, routing will automatically be different which might resolve the situation or significantly improve it.

3. As a interim solution - unti lthe routing issues are fully fixed - we have been talking to the VPN company ExitLag as many of you reported that using them fixed the routing issues and disconnects. ExitLag has agreed to provide their service for free to Albion Online players until August 15th. To use it, you need to download the software from their website (version 2.7.505 or higher) and it should work for Albion even beyond the usual 3 day free trial.



Update 3

Quick update:
Fixing this issue remains our highest priority. We have made some progress in identifying where the issue is caused and have contacted all the third parties involved such that they can look into it.
Further more, we are looking for additional workaround for those where WTFast does not work right now.



Update 2
Here is a free VPN workaround that is easy to set up and should help to resolve the issues for you until a proper solution has been found.

Korn wrote:

Hi all,

I have been looking for free reliable VPN solutions that people could use for the time being until the underlying issue has been properly solved.

One service I came across is wtfast.com/. Other users have reported that it worked for them.

It's very easy to install and gives you a 30 day free trial (I got this when visiting the site from Germany, I assume that the free trial is valid worldwide) without having to enter any payment details. Those 30 days are plenty and it's almost certain that by the, the routing issues have been resolved such that no VPN client will be needed any more.

In the client, when clicking on the small arrow on the play button, you can manually select the VPN server that is being used. If you still get disconnects on the "automatic" setting we'd recommend to try out different servers based in the USA, such as Dallas, Washington or possibly others.

If you find a server that is definitely working for you, please report back.

Note that this is not an endorsement of the above service, we have no personal or business connection to that company.

Update 1
Click here


Orignal Post
Hey there,

we get regular reports of people, in particular from South America, seeing issues with high pings and latency and resulting lag.

If you are affected, it would be great if you could do the following and send it to me via private message here in the forums.

1. In windows, type "cmd" in the search and type tracert 185.218.131.122 followed by the enter key. Copy and paste the results into the private message

2. Tell us your IP address. You can find it here whatismyipaddress.com/

3. Are you currently affected by ping / high latency issues?

4. If you are, when did the problems first start?

5. In what country to you live?

6. Who is your Internet Service Provider?

7. Have you tried using a VPN service to fix the problems and if so, did it work?

Thanks for your support!

Posted by Korn 3 months ago (Source)

Hi all,

here is another update on the matter:

1. We have been in contact with various ISPs about the routing issues. This seems to have helped for some users.

2. We are still actively working on our datacenter change. With such a datacenter change, routing will automatically be different which might resolve the situation or significantly improve it.

3. As a interim solution - unti lthe routing issues are fully fixed - we have been talking to the VPN company ExitLag as many of you reported that using them fixed the routing issues and disconnects. ExitLag has agreed to provide their service for free to Albion Online players until August 15th. To use it, you need to download the software from their website (version 2.7.505 or higher) and it should work for Albion even beyond the usual 3 day free trial.

All the best,
Korn

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