Posted by Korn 4 years ago (Source)

Hey there,

we get regular reports of people, in particular from South America, seeing issues with high pings and latency and resulting lag.

If you are affected, it would be great if you could do the following and send it to me via private message here in the forums.

1. In windows, type "cmd" in the search and type tracert 185.218.131.122 followed by the enter key. Copy and paste the results into the private message

2. Tell us your IP address. You can find it here whatismyipaddress.com/

3. Are you currently affected by ping / high latency issues?

4. If you are, when did the problems first start?

5. In what country to you live?

6. Who is your Internet Service Provider?

7. Have you tried using a VPN service to fix the problems and if so, did it work?

Thanks for your support!

Posted by Korn 4 years ago (Source)

Hey there,

small update on our end: we have collected a lot of useful data and have contacted the involved 3rd parties (ISPs, DDOS-Mitigation service, etc) to get to the bottom of this issue.

For those of you who have already provided data, it would be great if you could run the trace once more and also tell us your IP address. Please do so via private message here in the forums.

1. In windows, type "cmd" in the search and type tracert 185.218.131.122 followed by the enter key. Copy and paste the results into the private message

2. Tell us your IP address. You can find it here whatismyipaddress.com/

Thanks a lot.