Posted by Korn 4 years ago (Source)
we get regular reports of people, in particular from South America, seeing issues with high pings and latency and resulting lag.
If you are affected, it would be great if you could do the following and send it to me via private message here in the forums.
1. In windows, type "cmd" in the search and type tracert 220.127.116.11
followed by the enter key. Copy and paste the results into the private message
2. Are you currently affected by ping / high latency issues?
3. If you are, when did the problems first start?
4. Who is your Internet Service Provider?
5. Have you tried using a VPN service to fix the problems and if so, did it work?
Thanks for your support!