See what Eltharyon has to say about this topic.

Posted by Shadyrat 4 years ago

As the title says i bought premium, but i bought it on the website for real money with trustly but when i try using the key it just says "invalid or used" and when i try redeeming it in the game launcher itself it says invalid key.
I have created a ticket but i also saw a forum post that said something along the lines that it may take a very long time to get to an issue.

Posted by Eltharyon 4 years ago (Source)

We've just fixed an issue with the payment process, any bought packs, gold and premium should start coming in now.

The process could take a moment as the service is catching up.

If you haven't received your purchases at the latest by 13:00 UTC today please contact customer support.

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