Dear Albion Community,
In the first two weeks post launch, our servers had some performance issues, causing frequent reboots and some zones in the game being unavailable due to overcrowding. We have announced compensation for this here.
Unfortunately, on Saturday, August 5th, we had a short DDOS attack followed by an extortion attempt, which we of course did not comply with and immediately reported to the relevant law enforcement agencies.
This was followed by heavy DDOS attacks from Sunday, August 6th onwards. Properly defending against well-executed DDOS attacks is a very challenging task, and far harder than a quick Google search might suggest. In close collaboration with leading experts in the field, we are making significant progress. Recent attacks have impacted the server's performance, but generally were not successful in bringing it down. Our defenses are constantly being optimized and fine-tuned. Having said that, we are not in a position to give the "all clear" just yet.
To compensate players for the outages caused by the past days' DDOS attacks, we are awarding an additional 7 days of premium time to all characters that played with active premium any time between July 17th and August 11th (UTC time). This means that those premium characters who had also been affected by the server issues immediately post-launch will now get 14 days extra premium time in total.
The compensation will be given out during the daily maintenance tomorrow, August 12th.
The ongoing server attacks are extremely frustrating for all players. Tackling them is our utmost priority. We will certainly get them under control, and expect to make further progress of the coming days.
Some of you might be worried about the long-term impact of the server issues on the future of the game. Our philosophy here is quite simple: We have always believed and consistently communicated that Albion Online is a game with a long-term focus. We have been working on the game 5 years, with the goal that it shall be successful 5 or even 10 years down the road. What counts is the longstanding quality and longevity of the game, and not just riding the hype wave around release. While the release hype has of course taken a hit due to the attacks, in the long term, it won't matter, as the lasting success of a game is solely dependent on how good it is.
So, let's fix the current issues, and get on with it!
Your Albion Online Team